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Job Description
- Perform tasks as directed in pursue of the achievement of excellent customer service.
- Greet each customer with a warm, friendly smile followed by an appropriate greeting and gathers feedback information that can be useful to improve certain area of concern.
- Coordinate with other Departments, key tenants, suppliers and center’s advertising and public relations agencies to ensure excellent service delivery.
- Check cleanliness and operation of the Mall levels including its gates and ensure that they are clean and communicate any issues to the concerned Department.
- Keep a good communication with all the colleagues such as management and supervisors to ensure smooth and harmonious atmosphere.
- Ensure customer satisfaction through personal recognition and prompt cordial attention from the MALL visit until the customer leaves the center.
- Ensure repeat customers and first-time visitors receive recognition and prompt service.
- Ensure product knowledge is up to date and awareness of Mall Events, local events, venues, and transportation options.
- Follow up courtesy calls for customers who experienced issues.
- Inspect the Mall according to daily shift checklist to ensure quality assurance and communicate issues and maintenance gaps to the concerned Department to ensure the highest quality assurance is applied.
- Promote Inter-Mall Shops and facilities.
- Prepare customer service requisitions for amenities on a timely basis.
- Attend shift briefings on time to share valuable feedback and to facilitate communications for smooth operations.
- Perform other related duties as and when assigned
Skills Description
- Minimum experience of 2 years in Customer Service in hospitality industry preferred
- High School Diploma, Bachelor’s Degree preferred
- Strong communication skills and fluency in English and Arabic (preferred)
- Must have strong interpersonal skills
- 6 days a week in 8-hour rotational shifts
- Candidate should be willing to work at Al Kout Mall
Job Details
Job Title
Customer Service Representative
Job Country
Kuwait
Job City
Al Kuwait
Job Role
Customer Service
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level
Mid Career
Residence Location
Kuwait
Nationality
Kuwait
Tamdeen Group
Since the acquisition of Tamdeen Real Estate Company in 1996, Tamdeen Group of Companies has grown into a driving force of development in the State of Kuwait and a dynamic regional powerhouse. Driven by inspirational leadership and a visionary strategic focus, the Group now owns assets valued at more than KWD 1.2 billion with a total combined paid-up capital in excess of KWD 400 million.
Innovation and diversity are the main pillars of the group with a focus on real estate, investment and entertainment. The synergy between these strong business portfolios armed Tamdeen Group to consistently deliver growth for its partners and shareholders alike. Diversification has contributed to the Group’s success, mirrored by Kuwait’s development and reinforced by continuous evolution, proven competencies in real estate development, investment and entertainment, and an outstanding record of innovative offerings.
In today's increasingly knowledge-driven economy, talent is the new capital. We continually invest in our people through training, mentoring, support, encouragement and development to help employees achieve their full potential. Our compensation packages are competitive and when we combine that with our unique culture, we deliver a great work environment, which we are proud of. If you seek a career with challenge, growth, personal and professional fulfillment, we’d love to hear from you! Submit your CV on our Careers page https://careers.tamdeen.com.